Introducing our Customer Portal - the second most valuable product After PIRO Fusion

At our company, we are proud to introduce our highly valuable Customer Portal. In fact, this product has become one of the most important in our portfolio, second only to PIRO Fusion. Over the last year and a half, we have dedicated a significant amount of internal development resources to this project, making it the most significant update to the Customer Portal to date.

As we continue to strive for innovation and modern solutions for the jewelry industry, our latest version of the Customer Portal is the perfect example of our dedication to providing exceptional customer experiences. Our latest release addresses some of the most pressing challenges facing the industry, such as online sales and doing business online.

If you're interested in learning more about how our Customer Portal can help transform your online sales and streamline your business operations, stay with us as we share our story.

Jewelry businesses need online tools for smooth sales and customer communication

If you're a jewelry business struggling with online sales and customer communication, then you're not alone. The following problems are common in the industry:

• Setting up an e-commerce shop and product variations can be a nightmare, costing more time and money than expected.
• Keeping items' information synced with the back-office system and transferring orders can be a serious challenge.  How will our orders be transferred to our back-office system? What happens if we sell an item offline, how can we update our stock level online?
• Receiving custom orders and providing fast and transparent price quotes can be difficult.
• Managing a flood of client calls and emails about orders can be overwhelming.
• Maintaining two or more platforms for product management can be tedious and redundant.

Fortunately, the solution to all of these problems lies in the last question. By building a new-generation Customer Portal, jewelry businesses can easily avoid using and maintaining multiple platforms for product management. This modern solution simplifies online sales and customer communication, allowing you to focus on growing your business.

In the jewelry industry, managing an online store can be a challenging task, especially when using third-party platforms like Shopify, Magento, or WooCommerce. Maintaining two systems and establishing a seamless connection with your jewelry management or ERP software can be a source of frustration for many businesses. At PIRO, we understand this pain point and have developed a solution to simplify the process.

Our Customer Portal is not a third-party platform but integrates into PIRO Fusion as a Lego piece, allowing for a seamless transfer of information from your back-end to your online store. No integration or manual data/product updates are required, saving you time and effort.

Our Customer Portal is ideal for both B2C and B2B businesses.

Customer Portal as your jewelry e-commerce platform – the B2C use case

For B2C companies, the portal functions as a jewelry e-commerce platform. Our solution is specifically designed for the jewelry industry and can handle complex jewelry styles, multiple variants, and unlimited SKUs. We can set up dynamic pricing based on metal or diamond markets and track inventory levels in real time.

With our customizable product configurator, your customers can personalize their purchases by selecting different metals, stones, or engraving text and visualize their choices in real time. Our checkout process is seamless, and customers can view detailed order status updates.

Fast, transparent, and online order processing – the B2B use case

We can also assist B2B businesses with our unique features that enable efficient communication and order management. With our Customer Portal, you can receive custom orders from clients, provide fast and transparent price quotes, and avoid flooding your inbox with calls and emails about orders.

PIRO's Customer Portal is the ideal solution for jewelry businesses looking to streamline their online operations. With our innovative features, jewelry businesses can enjoy a hassle-free e-commerce experience and improve their customer communication and management.

The B2B jewelry industry has different needs compared to the B2C market, and the use of online platforms requires a unique approach. In this blog, we discuss how our Customer Portal can revolutionize how manufacturers and wholesalers conduct their business.

As a wholesaler, your primary concern is presenting your products to retailers, registering their orders, and creating purchase orders for manufacturers. Our Customer Portal can help you achieve this by providing an online platform where you can showcase your products without revealing their prices until customers log in. This allows you to offer different prices to different customers, which can be managed in PIRO Fusion. Sales representatives can use the online catalog to place orders on behalf of customers, eliminating the need for a printed catalog. Moreover, our platform offers an online tool for retailers to submit custom order requests, which are automatically registered in PIRO Fusion. The portal also provides real-time updates on the status of orders, eliminating the need for retailers to call or email you.

Introduction to our new Customer Portal

Manufacturers face similar challenges, but they are more service-focused and use tools such as the "Custom Order" and "3D file-based custom order." These functionalities are available on our Customer Portal back-end, which regular e-commerce platforms lack. Other tools such as order tracking, invoice tracking, and online payment functionalities are also available, which can save manufacturers a lot of administrative work.

In summary, our Customer Portal is an automated alternative to other jewelry online platforms, designed to cater to the unique needs of both B2C and B2B companies. You can experience some of these tools by logging into our demo customer portal: demo customer portal.