Imagine a jewelry management software doing work for you

While two decades ago an ERP system was mainly available for bigger enterprises, today an increasing number of smaller companies are using them. In fact, there's a wide variety of options for different industries: for manufacturing, distribution, food and beverages, etc., so ERP is just an umbrella term.

Despite the expansion of ERP systems in different industries, the jewelry industry had a much narrower choice of selection until recently. It’s more than obvious to us that the jewelry industry is still looking to understand how a software can improve business. As one of our MJSA Expo visitors said:

"I just don’t get it how a software can help my business, and why we should invest money in such as system."

It's a good point. Let’s take a look at jewelry management software from a different perspective.

Jewelry software as your digital employee

A jewelry management software focuses on automating back office functions such as tracking jewelry production and casting, inventory and supplies handling, invoicing and shipping. At the same time, it handles front-office functions such as customer profiles and interactions, sales tracking, e-commerce orders, and provides data for marketing. In a jewelry business each of these processes are traditionally managed by people: the production manager, the sales manager, the metal manager, the shop manager, the accountant etc.

Now, imagine that your production manager doesn’t have to run around on the production floor anymore and provide instructions to the jewelers, as all the information is delivered by the system. The jewelers log in to the system at the start of their shift and they already know what jobs are in the queue, what the priorities are and what are the customers’ expectations.

Imagine that your clients are not calling your shop anymore enquiring about their job progress, as your jewelry software can send real-time notifications about it.

Imagine that creating an invoice, a statement is just a matter of clicking a button and optionally can be automatically transferred to an external accounting software without human intervention.

Creating an accurate price quote is done in a minute: the system calculates using up-to-date metal prices and can automatically add a discount/markup for your customer or customer category that was set up earlier. The built-in email sending mechanism allows the user to send the price quote to the customer straight from the system.

Your caster is doing his job faster and more efficiently: he has a holistic view of the casting process, the system tells him exactly which jobs are waiting to be cast from the same metal, so he can easily create casting trees and batches.

The metal manager needs to take out only the necessary amount of metal from the inventory and the system notifies him if  inventory levels are running low. In case of low inventory, purchase orders are generated automatically and are being sent to the vendors.

Jewelry orders from your (or your partners') e-commerce platform are automatically transferred to your jewelry software, saving the time of manual importing.

And the list could go on...

Now, all the above-mentioned situations have one thing in common: by automating certain processes human interaction or the necessary timeframe to complete a task or a job order can be significantly reduced. In other words, a jewelry management software behaves as a digital employee who is capable of handling multiple tasks simultaneously with minimal or no errors.

By completing orders faster and being more efficient in many areas of the business, jewelry companies can increase sales, and by allowing a jewelry management software to take over certain management tasks, the number of management team can be reduced or the focus can be shifted to other areas of the business. Either way, the ultimate result is a higher company margin and better competitiveness.

A recent publication by Forbes (2019) shows that more than half of professionals believe that their company’s digital transformation priorities focus on how to increase profits.

However, financial considerations shouldn’t be the sole focus of digital transformation.

Digital transformation empowers your employees and contributes to company productivity

Using jewelry management software can free up both your and your employee’s time. One of the best reasons to implement and use a jewelry specific software is to automate low-value tasks that can be quickly done by a computer. This enables your employees to work on more important tasks such as design and customer satisfaction. A digital transformation can take a lot off the shoulders of your employees and by extension free up resources and raise morale and productivity at the same time.

Technology is meant to help your company to better manage workflows and speed up repetitive tasks.

This will be the moment when you realize that technology is not here to replace your employees but it will help them do better work.

Not only for young people

Some might think that only young employees welcome technological advancement and are more proficient at the use of technology. However, a recent research published by Forbes reveals that not only younger generations who grew up with technology found it useful at work, but results show that most employees understand the value of having the right digital tools to get the job done.

While 68% of the 18 to 34 age group said having the digital tools they need at work makes them more productive a significant number (83%) of workers aged 55 and older agreed.

Worker empowerment through technology would allow the company itself to change faster and to better adapt to the market. A wait-and-see approach to new technology will almost always lead to lost market share. Businesses shouldn’t hesitate when it comes to digital transformation and ensure that employee empowerment is part of their strategy.

Businesses that invest in their own people and the experiences they are having within the organization, can deliver better experiences to their customers. A well-managed production or sales process is a major step forward for any company and all parties involved can benefit from the use of technology.

Firstly, your employees will be able to their job efficiently because repetitive tasks can be automated, as a result, they will do better work. This will automatically increase productivity and lead to more sales. So management is also happy with the results. And let’s not forget about your customers who will receive better products and services and are more likely to come back and buy again.

So this is why jewelry companies should invest in a jewelry management software.

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